Help Us Improve

Report a Bug

Found something that's not working right? Help us fix it! Your bug reports make TimeMark better for everyone.

Found a critical issue?

🚨 Security Vulnerabilities: Use the form below with "Security Issue" selected.

🔥 App Crashes: Fill out the form immediately.

Submit Your Report

Fill out the form below, or use one of the alternative methods further down the page.

Bug Report Form

Fill out the form below to submit your bug report directly.

Quick Checklist Before Reporting

Checking these items helps us fix the issue faster and avoids duplicate reports.

Is it actually a bug? (Not a feature request)

Can you reproduce it consistently?

Is your TimeMark version up to date?

Have you tried restarting the app?

Have you checked Existing Issues?

Do you have error messages or screenshots?

Understanding Bug Severity

Help us prioritize by indicating the impact of the issue.

Critical

Report Immediately

App unusable, data loss, or security risks.

Examples:

App won't open
Data deleted unexpectedly
Database corrupted

High

Priority Fix

Major feature broken, no easy workaround.

Examples:

Focus timer broken
Can't export data
Tracking stopped

Medium

Standard Fix

Feature partially broken, workaround exists.

Examples:

UI glitch
One app tracking wrong
Slow performance

Low

Minor Issue

Minor annoyance or cosmetic problem.

Examples:

Typo in text
Icon misaligned
Dark mode contrast

Writing an Effective Report

A good bug report is the fastest way to get a fix.

Describe clearly

Use the template: "When I [action], [unexpected thing] happens instead of [expected thing]."

Steps to Reproduce

List every click. We need to follow your steps to see the bug ourselves.

Screenshots & Info

Include screenshots of errors. Note your Windows version and TimeMark version.

Pro Tip

Bug Report Template

Copy this template for GitHub or email submissions. The form above auto-formats everything for you!

Faster resolution time

Less back-and-forth questions

Helps us categorize automatically

bug_report_template.md

### Bug Description
[Clear, one-sentence description of the problem]

### Severity
- [ ] 🔴 Critical (app unusable, data loss, security)
- [ ] 🟠 High (major feature broken)
- [ ] 🟡 Medium (feature partially broken)
- [ ] 🟢 Low (minor issue, cosmetic)

### Steps to Reproduce
1. [First step]
2. [Second step]
3. [Third step]
4. [Bug occurs]

### Expected Behavior
[What should happen]

### Actual Behavior
[What actually happens]

### System Information
- **Windows Version**: [e.g., Windows 11 Pro 22H2]
- **TimeMark Version**: [Settings → Version]
- **RAM**: [e.g., 16 GB]

### Screenshots
[Drag and drop screenshots here]

Alternative Submission Methods

Prefer a different approach? We've got you covered.

Public Tracking

GitHub Issues

Public tracking, community support, and transparent resolution.

Report on GitHub

Email Report

For bugs containing personal data or if you prefer email.

Email Bug Report

Security Email

For sensitive vulnerabilities. Use form above or email directly.

Email Security Team

What Happens Next?

Our process for handling your report.

1. Review

We verify the bug and assess severity (24h).

2. Fix

A developer works on the code and submits a fix.

3. Test

We verify the fix on different systems.

4. Release

Fix included in next update. You get credited!

Known Issues

Check if your bug is already known before reporting.

Working on fix

Data not showing / Hive error

Workaround: Clear data via Settings.

Investigating

App opens on startup (Win 10)

Workaround: Enable "Launch as Minimized".

Thank you for helping us improve.

Your time spent documenting issues and testing fixes is invaluable. We couldn't build a stable app without you.

Report on GitHub Email Bug Report